Rules and Regulations

Rules and Regulations

Rules and Regulations San Paolo Stadium

(Pursuant to art. 1 septies D.L. 24/02/2003, modified in L.24/04/2003 and subsequent modifications and pursuant to art. 4, paragraph. 2 of D.M. 06 June 2005 concerning way of issue, distribution, sale and transfer of entrance tickets to sports facilities with capacity of more than 7.500 seats).

For the purpose of these Rules and Regulations, the following Definitions apply:

“Stadium” means the whole San Paolo stadium structure and its facilities, included the external ones, occupied and used by S.S. Calcio Napoli SpA for matches played at home.

“Club” or “S.S. Calcio Napoli” means Società Sportiva Calcio Napoli S.p.A.

“Event” means any sports event that takes place in the Stadium, organized or managed by S.S. Calcio Napoli.

The purchase of a valid ticket to access and remain in the sport facility involves the unconditional acceptance of the "Stadium Use Regulations".
Violation of or failure to respect these regulations will involve the immediate cancellation of the contract, and the consequential removal from the Stadium of the transgressor, as well as the enforcement of provisions and sanctions provided for by the law in force (Art. 4 paragraph. 2 D.M. 06/06/05 — Ticketing) and any that may follow it.

In any case, the sale of season tickets and matchday tickets to the Stadium, including in the away section, are subject to the instructions and pre-existing arrangements issued by the Ministry of the Interior, the FIGC and public authorities.

Bearing in mind the possibility for the CID to carry out personal searches according the provisions of the law in force, when purchasing a ticket to access the Stadium, the supporter agrees to the Stadium Use Regulations and authorizes the stewards to carry out inspections also by metal detector finalized to avoid the introduction of illegal, forbidden and/or dangerous materials. The supporter must follow the stewards' directions, who has the authority to deny entrance or remove from the Stadium anyone doesn't want to be subjected to scrupulous checks, according to the regulations hereinafter stipulated.

Therefore, at the gates and for the whole duration of the stay in the Stadium, the ticket holder must keep the ticket and be able to show it at any moment to the Stadium personnel, as it can be subjected to such inspections from stewards.

Please note that the S.S. Calcio Napoli's stewards on duty are by law considered as "public service employees". In particular, they are protected by art. 336 (violence or threat to public official) and 337 (resisting a public official) of the Penal Code (ex art. 6 quater L.13/12/89 integrated from art. 1 lett. c del D.L. 17/08/05 changed in L. 17/10/05).

In particular, the following provisions are mentioned:

1. Tickets to access the Stadium (ticket or subscription) is strictly personal and cannot be transferred to others, and it will be issued only after the buyer's personal data registration. Minors can enter the Stadium only if accompanied by an adult and both must be in possession of valid tickets.

2. The right to attend matches played by teams of S.S. Calcio Napoli can be obtained just endorsing the separate "Seasonal Ticket" contract, if predisposed from S.S. Calcio Napoli for any football season, or by purchase of the single valid ticket for the single event-match.

3. It is forbidden in any case and in any event to change the name of the ticket's user to access to the Stadium (ticket or seasonal ticket). If it will be used by a different person than the owner it will be confiscated from the staff on duty, bearing in mind the applicability of legislative and prescribed provisions aiming at ensuring security in facilities where sports events are taking place.

4. Any ticket used by a different person from the rightful owner will be confiscated from stewards, from Club's officials and from Police Authority should this person attempt to access the Stadium, or is found inside the facility with it. The person that will be found in possession of such ticket will be identified and sued by law. Confiscated Tickets will be kept by the Club to be returned to the owner. The Ticket will then be returned to its owner only after he can produce a copy of the report to the Public Authority. In case of loss, theft or damage to the season ticket or single matchday ticket, duplicates or replacements shall not be issued, entrance shall not be allowed and the ticket price shall not be refunded, in compliance with current tax rules and for reasons of public safety. S.S. Calcio Napoli shall not be held accountable for anything.

5. To access the facility a valid ID Card (ID card, passport or equivalent) is required, to show at any request of Club's staff to verify the correspondence between ticket's owner and user.

6. When entering the Stadium, Stewards, Club's officials, Police Authority can request to Seasonal Tickets' owners to show not only the ID Card but the Fidelity Card too.

7. According to law, all people who have a valid ticket to access the Stadium are obliged to occupy just the seat assigned and highlighted on ticket or seasonal ticket and they can not to move inside the facility in different zones without authorization or instruction from stewards, Club's officials or Police Authority. Any person who will be found in a different sector than the one assigned by ticket or seasonal ticket, may be identified and asked to leave the Stadium.

8. For public order reasons, Police Authority or Club could limit or deny entrance or stay in the Stadium also to individuals who have regular tickets.

9. Anyone in possession of a valid ticket expressly acknowledges and irrevocably agrees that S.S. Calcio Napoli can assign a different seat to the one previously indicated, should there be justified organizational reasons, unforeseeable circumstances or force majeure, issues with public order or safety, or instructions issued by public or sporting authorities. In this case, S.S. Calcio Napoli shall offer the Fan in possession of a valid ticket an equivalent seat to the one originally purchased. In the event that the Fan does not deem the alternative seat to be appropriate or equivalent, the Club will be bound to reimburse them the cost of their ticket (corresponding to a single match-day ticket – if the Fan is a season-ticket holder, they will be reimbursed an amount commensurate to their remaining unused accesses). The Fan shall not be entitled to any other compensation.

10. Club can, on its unchallengeable decision, install protective structures, according to FIFA and UEFA standards, to separate the Stadium sectors and these ones from the field. Furthermore, the parties of the contract acknowledge and accept that the Stadium is fitted with infrastructure / dividers / fences / screens / pillars that may limit the view of the pitch and games.

11. Club cannot be held responsible for losses, accidents, damages or harms in the Stadium, unless it's due to its own direct fault.

12. The Club does not guarantee that the match will take place at the scheduled date and time and reserves the right to reschedule the date and time of the match, without prejudice to the right of those that have already purchased tickets for the game in question to attend that game, or – as an alternative – to have their ticket refunded. This does not affect the application of Article 30 of the Lega Calcio regulations on match postponement. Gates' opening takes place, as a rule, 3 hours before the match's beginning, unless otherwise indicated by the GOS.

13. Gates' opening takes place, as a rule, 3 hours before the match's beginning.

14. The Stadium turnstiles are built in such a way to allow fans to quickly and fluidly enter the Stadium over at least a 90-minute time frame. Having said that, the paying public are advised to arrive as early as possible to avoid long queues to the entrances that may mean missing the start of the game.

15. Approved banners and choreographies have to be requested at least seven days before the match to S.S. Calcio Napoli, with the permission of the responsible for G.O.S. S.S. Calcio Napoli could grant the authorization for the whole football season too. Banners authorized and/or materials for choreographies have to be introduced in the Stadium, from a specific gate, at least one hour before the gates' opening. With the exception of different Police Authority's provisions, flags with S.S. Calcio Napoli logos or visiting teams' logos can be introduced, without previous authorization, provided that their size don't impede other supporters’ view and have as flagpole a light plastic material.

16. Supporters with disabilities, as well as FIGC, AIA and CONI registered members are admitted to see the match in the number and with the modalities decided by S.S. Calcio Napoli.

17. It is forbidden to bring in any type or species of animal into the Stadium.

18. Minors under the age of four (or in any case under 1 metre in height) are allowed free entrance into the Stadium, only if accompanied by a parent or guardian in possession of a valid ticket. Without prejudice to the above, in accordance with Article 11-ter of Legislative Decree 8/2/2007 No.8, converted into law with amendments by Law 4/4/2007 No.41, the Club reserves and publicizes free tickets in special sectors for children under the age of 14, provided they are accompanied by a ticket holder, for a number of matches as set out by law.

19. The Stadium user acknowledges that, in accordance with Article 12, Paragraph 10 of the Sports Justice Code, S.S. Calcio Napoli has adopted a Code of Conduct governing the withdrawal of Stadium tickets (Code of Conduct) which rejects all forms of violence, discrimination and behavior that goes against the values of decency and morality. According to the Code of Conduct, purchase of tickets is subject to acceptance of the code and any violation thereof, even when detected by video surveillance systems, as set out below, shall result in the application of measures based on the nature and gravity of the events, including the temporary suspension of a ticket, the definitive withdrawal of a ticket and a ban from buying another ticket. The user acknowledges that the Code of Conduct is published on the Club’s website and commits to adhering to the regulations contained therein.

20. The user acknowledges that S.S. Calcio Napoli has adopted a Code of Ethics and an Organizational Model in order to tackle the violations outlined by Legislative Decree 231/2001, the text of which is periodically modified and/or adapted.

The Code of Ethics can be consulted on the official website, under the “Club” section and adhering to it constitutes an essential part of the responsibilities assumed when signing the Contract in question.
Having acknowledged the general principles of honesty, abiding by the law, professionalism, objectivity, decorum, discretion, transparency, conscientiousness, loyalty and acting in good faith, as well as S.S. Calcio Napoli’s Code of Ethics in its entirety, spectators agree to adhere to said code for the length of this contract. They also agree to ensure all employees, partners, members and anyone party to the execution of the contract are acquainted with and adhere to the contract. Spectators shall behave, and ensure the above-mentioned individuals behave, in a manner that fully complies with the Code of Ethics, and is not in any way damaging to the image and material and moral values that S.S. Calcio Napoli upholds and applies. This also refers to relations with third parties.
Respecting the provisions of the above-mentioned Code of Ethics, as well as the principles of behaviour and regulations for preventing safety concerns and risks outlined in Legislative Decree 231/2001, is considered by S.S. Calcio Napoli as an essential part of the responsibilities assumed. Breaching these obligations in a way that leads to legal proceedings being instigated for violations outlined in Legislative Decree 231/2001, and its further amendments, constitutes a serious breach of contract and permits S.S. Calcio Napoli, as soon as the club becomes aware, to terminate the contract with just cause and immediate effect, subject to communication by certified email protocol to the addresses indicated above. S.S. 6 di 7 Calcio Napoli shall not be obliged to pay any compensation, refund or other remuneration of any kind, without affecting the responsibility of the spectator to hold S.S. Calcio Napoli unaccountable for all resulting damages already incurred and still to be incurred.
S.S. Calcio Napoli has set up a Supervisory Board with the aim of monitoring how the Organizational Model is working and whether it is being followed. Any behaviour that does not adhere to the Code of Ethics shall be reported to the Supervisory Board, with all correspondence addressed directly to: SUPERVISORY BOARD c/o S.S.C NAPOLI SPA, 9 Via del Maio di Porto, Napoli, 80133.

21. The following behaviour is forbidden and will be prosecuted by law.

Those behaviour can be detected, certified and contested also, if necessary, by images recorded by video surveillance system. Police Authority can in any moment to impose further prohibitions or rules.

a. To stay near passages, exits, entrances, access routes, safety exits and any other escape way.

b. To climb on Stadium structures or facilities.

c. To damage or tampering in any way structures, infrastructures and facility's services.

d. To introduce or sell alcoholic drinks with alcohol content higher than 5°, except for authorizations in particular areas, issued by the competent Authority, previous acceptance of the chief of police; to carry poisons, harmful substances, inflammable materials, drugs, stones, knives, sound devices, laser beam system and other objects that can disturb or endanger the safety of all people in the Stadium;

e. bibs or clothing with equal or similar colour or shape to stewards or other staff;

f. Also, the following items must be considered forbidden: bottles, cans or glass bins or any other materials (drinks have to be dispensed in plastic or paper glasses), umbrellas (except pocket-size), helmets, belts with heavy metal studs, sticks, soiling or pollutant material and any other object that could be used to injure and harm as decided in any specific time by the Police Authority in the Stadium. S.S. Calcio Napoli will not provide for any custody services of such objects.

g. To introduce or show signs, banners, megaphones, drums, documents, pictures, disguise masks, printed materials and any kind of unauthorized banner, even if it does not contain any written content and in the case that it obstructs the visibility to other supporters or the emergency signs.

h. Any kind of racial, ethnic and religious discrimination, chorus or other expressions of xenophobic intolerance.

i. Any kind of politic propaganda or personal advertising. It's forbidden any kind of commercial advertising that has not contractual relation with S.S. Calcio Napoli.

j. To access and be found inside the Stadium drunken or on drugs.

k. behave in a way that causes harm to other spectators.

Among behaviours punished by penal code according to artt. 6 co. 1, 6 bis, 6 ter, 6 quater, 7 of L. 401 of 13 December 1989 and subsequent modifications and in particular disguise attempts, emblem or symbol's ostentation that show discrimination or violence for racial, 7 di 7 ethnic, National or religious reasons, those ones concerning the violence during competitive matches and the throwing of dangerous materials.

For these behaviours, the penal sanctions from D.L. 08/02/07 changed in L. 04/04/07 apply.


22. The spectator expressly acknowledges and accepts that the Stadium is totally controlled by closed-circuit videotape system with cameras positioned both inside and outside the Stadium, as well as in parts of city with high supporters’ traffic. Data are dealt according to provisions based on EU Regulation 679/2016 (GDPR).


In force since the 2007/2008 football season, updated during the meeting of the Gruppo Operativo di Sicurezza (Operational Security Group) held on 04.01.2020.